View In:   ArcGIS Online Map Viewer

Name: Requests

Display Field: RequestID

Type: Feature Layer

Geometry Type: esriGeometryPoint

Description: This feature class captures point locations and attribute details for citizen service requests, customer tickets, and internal work requests submitted via the OpenGOV EAM platform.Automatic Workflow: The dataset is maintained through an automated nightly synchronization process (ETL) that extracts newly logged and updated request records from OpenGOV EAM. This sync updates operational statuses, assignment groups, request descriptions, and completion dates to keep GIS reporting aligned with the city's asset management database.Maintenance & Update Frequency: Daily (Nightly Automated Sync)Process Step (Lineage Description):Intake: Service requests are submitted by staff into the OpenGOV EAM system.ETL Extraction: A scheduled nightly Python/ETL script connects to OpenGOV EAM to pull new request records and modifications.Spatial Append & Update: The script appends new point features and updates existing record attributes (e.g., status changes, closure dates, assigned division) in the enterprise geodatabase.

Service Item Id: a8f488b544734327b59282b17e43b6ed

Copyright Text: City of Grapevine Public Works Department, Customer Service, PW GIS Division, OpenGOV/Cartegraph EAM.

Default Visibility: true

Max Result Window: N/A

Max Record Count: 2000

Standard Max Record Count No Geometry: 32000

Max Record Count Factor: 1

Standard MaxRecord Count: 32000

Tile Max Record Count: 8000

MaxSelectionCount: 0

Supported Query Formats: JSON, geoJSON, PBF

Min Scale: 50000.0

Max Scale: 0.0

Supports Advanced Queries: true

Supports Statistics: true

Can Scale Symbols: false

Use Standardized Queries: true

Supports ValidateSQL: true

Supports Calculate: true

Supports Datum Transformation: true

Extent:

XMin: -1.0817337677108053E7
YMin: 3878375.0205493285
XMax: -1.0793343933714498E7
YMax: 3893978.934341224
Spatial Reference: 102100  (3857)

Drawing Info:

Renderer:
Simple Renderer:
Symbol:
Style: esriSMSCircle
Color: [37, 87, 145, 255]
Size: 4.0
Angle: 0.0
XOffset: 0
YOffset: 0
Outline:
[0, 0, 0, 255] Width: 0
Label: N/A
Description: N/A
Transparency: 0
Labeling Info:

Feature Draw Order:

N/A

Advanced Query Capabilities:

Supports Statistics: true
Supports OrderBy: true
Supports Distinct: true
Supports Pagination: true
Supports Result Pagination Token: false
Supports TrueCurve: false
Supports Returning Query Extent: true
Supports Query With Distance: true
Supports Sql Expression: true
Supports Query With ResultType: true
Supports Returning Geometry Centroid: false
Supports Binning LOD: false
Supports Query With LOD Spatial Reference: false
Supports Percentile Statistics: true
Supports Having Clause: true
Supports Count Distinct: true
Supports Time Relation: false
Supports Sql Format: false
Supports Query Analytic: true
Supports Query With Cache Hint: false
Supports Query With Current User: true
Supports Query With Result Type: true

HasZ: false

HasM: false

Has Attachments: false

Has Last Edit Time: false

HTML Popup Type: esriServerHTMLPopupTypeAsHTMLText

Type ID Field:

Fields:

• OBJECTID ( modelName: OBJECTID, nullable: false, editable: false, defaultValue: N/A, alias: OBJECTID, type: esriFieldTypeOID )
• GlobalID ( modelName: GlobalID, nullable: false, editable: false, defaultValue: N/A, length: 38, alias: GlobalID, type: esriFieldTypeGlobalID )
• RequestID ( modelName: RequestID, nullable: true, editable: true, defaultValue: N/A, length: 50, alias: Request ID, type: esriFieldTypeString )
• Status ( modelName: Status, nullable: true, editable: true, defaultValue: N/A, length: 50, alias: Status, type: esriFieldTypeString )
• DueDate ( modelName: DueDate, nullable: true, editable: true, defaultValue: N/A, length: 8, alias: Due Date, type: esriFieldTypeDate )
• ClosedDate ( modelName: ClosedDate, nullable: true, editable: true, defaultValue: N/A, length: 8, alias: Closed Date, type: esriFieldTypeDate )
• EnteredBy ( modelName: EnteredBy, nullable: true, editable: true, defaultValue: N/A, length: 40, alias: Entered By, type: esriFieldTypeString )
• EnteredDate ( modelName: EnteredDate, nullable: true, editable: true, defaultValue: N/A, length: 8, alias: Entered Date, type: esriFieldTypeDate )
• AssociatedTasks ( modelName: AssociatedTasks, nullable: true, editable: true, defaultValue: N/A, alias: Associated Tasks, type: esriFieldTypeInteger )
• Issue ( modelName: Issue, nullable: true, editable: true, defaultValue: N/A, length: 255, alias: Issue, type: esriFieldTypeString )
• Description ( modelName: Description, nullable: true, editable: true, defaultValue: N/A, length: 1073741822, alias: Description, type: esriFieldTypeString )
• AddressNumber ( modelName: AddressNumber, nullable: true, editable: true, defaultValue: N/A, alias: Address Number, type: esriFieldTypeDouble )
• Street ( modelName: Street, nullable: true, editable: true, defaultValue: N/A, length: 50, alias: Street, type: esriFieldTypeString )
• IntersectingStreet ( modelName: IntersectingStreet, nullable: true, editable: true, defaultValue: N/A, length: 50, alias: Intersecting Street, type: esriFieldTypeString )
• LocationDescription ( modelName: LocationDescription, nullable: true, editable: true, defaultValue: N/A, length: 500, alias: Location Description, type: esriFieldTypeString )
• Department ( modelName: Department, nullable: true, editable: true, defaultValue: N/A, length: 50, alias: Department, type: esriFieldTypeString )
• RequestNotesField ( modelName: RequestNotesField, nullable: true, editable: true, defaultValue: N/A, length: 1073741822, alias: Request Notes, type: esriFieldTypeString )
• ResponseNotes ( modelName: ResponseNotes, nullable: true, editable: true, defaultValue: N/A, length: 1073741822, alias: Respinse Notes, type: esriFieldTypeString )
• FEMA ( modelName: FEMA, nullable: true, editable: true, defaultValue: N/A, length: 50, alias: FEMA, type: esriFieldTypeString )
• Priority ( modelName: Priority, nullable: true, editable: true, defaultValue: N/A, length: 50, alias: Priority, type: esriFieldTypeString )
• LastEditor ( modelName: LastEditor, nullable: true, editable: false, defaultValue: N/A, length: 255, alias: Last Editor, type: esriFieldTypeString )
• LastEditDate ( modelName: LastEditDate, nullable: true, editable: false, defaultValue: N/A, length: 8, alias: Last Edit Date, type: esriFieldTypeDate )
• CreatedUser ( modelName: CreatedUser, nullable: true, editable: false, defaultValue: N/A, length: 255, alias: Created User, type: esriFieldTypeString )
• CreatedDate ( modelName: CreatedDate, nullable: true, editable: false, defaultValue: N/A, length: 8, alias: Created Date, type: esriFieldTypeDate )

Templates:

• Name: Requests
  Description:
  Prototype:
  Status: null
  AssociatedTasks: null
  Issue: null
  Description: null
  RequestID: null
  Priority: null
  EnteredDate: null
  Department: null
  FEMA: null
  LocationDescription: null
  RequestNotesField: null
  AddressNumber: null
  Street: null
  ClosedDate: null
  EnteredBy: null
  IntersectingStreet: null
  DueDate: null
  ResponseNotes: null
  
  Drawing Tool: esriFeatureEditToolPoint

Capabilities: Query,Create,Update,Delete,Uploads,Editing

Sync Can Return Changes: true

Is Data Versioned: true

Supports Rollback On Failure: false

Supports ApplyEdits With Global Ids: false

Edit Fields Info:

• Creation Date Field: CreatedDate
• Creator Field: CreatedUser
• Edit Date Field: LastEditDate
• Editor Field: LastEditor

Supports Query With Historic Moment: false

Supports Coordinates Quantization: true

Child Resources:

Supported Operations:   Query   Query Analytic   Apply Edits   Add Features   Update Features   Delete Features   Calculate   Append   Validate SQL   Generate Renderer   Return Updates   Iteminfo   Thumbnail   Metadata